Product Warranty

Products manufactured by The Bench Factory - TreeTop Products utilize the best quality materials available, and are built by experts with unparalleled craftsmanship. Because of this, we are proud to offer a warranty on these recycled plastic site furnishings for 50-years. None of our competitors can do this. Our products shall be free of defects in material and workmanship for the Warranty Period - in effect at the date of purchase.

Replacement product will be shipped free of charge when the warranty is claimed within one year of the original receipt date. If the warranty claim is longer than 1 year, the customer will be responsible for shipping costs for the replacement product.

For products not manufactured by The Bench Factory - TreeTop Products, the product warranty period varies from product to product. If a product’s warranty is longer than 1 year, this longer warranty is listed on the individual product page.

The warranty and, if applicable, extended warranties (including The Bench Factory - TreeTop Products’s 50-year guarantee), expressly excludes and does not cover damage to any product, which is caused by the following:

  • Improper handling
  • Misuse
  • Alteration
  • Vandalism
  • Incorrect installation
  • Exposure to the elements, or by storm, hail, fire or flood

All such occurrences will immediately void the warranty and, if applicable, extended warranties on the product.

Any product verified to be defective within that product’s warranty period, shall upon prompt notification by its Purchaser to our Customer Service department, be either replaced or repaired at The Bench Factory - TreeTop Products’s sole discretion.

Merchandise cannot be returned without a return authorization number from a customer service representative, as well as a copy of the original invoice documenting the date of purchase. The Bench Factory - TreeTop Products will not reimburse customers for any labor costs that may have been incurred for the assembly, disassembly, or installation of any product.

Color Disclaimer

Although every effort is made to represent a product’s true color as accurately as possible, colors may appear differently in real life versus a print or digital representation of the same color swatch. There also may be subtle color differences among product dye lots.

If you have any questions concerning a product’s warranty or the color disclaimer, please call our Customer Service department at 1-866-941-2116, between M-F 7AM-5PM CST.