The Bench Factory - TreeTop Products is committed to protecting the privacy of our customers. We hope the policy below will answer all of your questions regarding how we treat information gathered from our website visitors.
Feel free to contact us at 1-866-941-2116, between 8 a.m. and 5 p.m. CST, Monday – Friday, with any additional questions you might have.
Collection and Use of Information
In general, you may visit many of our web pages without telling us who you are or revealing any personal information. However, when you visit The Bench Factory - TreeTop Products’s website and perform certain actions, such as place an order, request a catalog, email us, and/or sign up for email offers, certain information may be collected, such as the following:
- Names, addresses, email addresses and credit card information provided in connection with purchases
- Navigational information regarding the traffic patterns of our website, including the number of visits to a particular page, and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data
- Information submitted in connection with any email correspondence, on-site surveys or registry programs
We also use information, such as your name, email address, phone number and credit card information to contact you, respond to your inquiries, send you a catalog, and to process, deliver and receive payment for your purchases. When you purchase from us online or through our catalogs, or when you choose to sign-up for a promotion, we may need to contact you via phone, email, or mail to address questions or issues specific to your order, even if you have opted to not receive communications.
In addition to using the information referenced above to fulfill your order, we also retain your name, address, email address and purchase information in our customer database. This information is used to track your order, respond to your inquiries, make subsequent purchases easier and faster, and to send various types of marketing material and promotions, including email and catalogs.
The Bench Factory - TreeTop Products customers can update and unsubscribe from our Special Offers emails by clicking on the unsubscribe link provided in every promotional email we send. Once you unsubscribe, you are instantly removed from our marketing email list.
Cookies are very small files that contain data and are stored in your computer after visiting a website. Cookies find their way to your computer via your web browser application. They sound friendly and helpful because they are.
Credit Card Information Security
The Bench Factory - TreeTop Products has taken the necessary steps to ensure a secure shopping experience on our website. We use Secure Sockets Layering (SSL) to encrypt information before it travels through the internet.
To ensure you are accessing our secure server before you submit financial information, look at the lower corner of your browser. You should see an unbroken key or a closed lock (depending upon your browser) indicating that SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Your Acceptance of These Terms
Terms and Conditions
Material Use Restrictions on our Website
The Bench Factory - TreeTop Products and all of its content are copyrighted materials, protected by U.S. and international copyright laws. The compilation of content on our Website is the exclusive property of The Bench Factory - TreeTop Products, and may not be used for any purpose other than browsing, shopping, and using the services and information provided for your own private use. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Bench Factory - TreeTop Products.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, forms, page layouts, or text) on The Bench Factory - TreeTop Products’s website without express written consent. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the homepage of The Bench Factory - TreeTop Products, so long as the link does not portray The Bench Factory - TreeTop Products’s products in a false, misleading, derogatory or otherwise offensive matter. You may not use The Bench Factory - TreeTop Products’s logo or other proprietary graphic or trademark as part of the link without express written permission.
In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information, The Bench Factory - TreeTop Products shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. The Bench Factory - TreeTop Products shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Bench Factory - TreeTop Products shall immediately issue a credit to your credit card account in the amount of the charge issued.