I ordered six benches from the Bench Factory last month and had a great experience. Customer service was really friendly and helpful in helping me pick the perfect benches.

J. S. - Denver, CO

The style of this classic bench fits on perfectly with the "old towne" feel of our new park development. Thanks for the suggestion.

F. R. - New Orleans, LA

Nice portable bench. Looks great in my garden. Solid and heavy.

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V. C. - Orlando, FL

Our HOA board would like to thank you for you assistance in picking out the Northgate benches and receptacles. The residents love them and we have received many compliments. Many sunsets over Lake Michigan will be enjoyed while using these benches.

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T. P. - South Haven, MI

Our Sunset park benches look great on the river path. These benches are really heavy and durable. They should have no problem with our Boston winters. Thanks again.

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S. J. - Boston, MA

We received the bench we had ordered in memory of our parents. It was for the Community Center where they had enjoyed many happy times. We are very pleased with the bench and so happy we purchased it. Thank you so much.

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B. W. - Kansas City, MO

The nicest benches I could find at this price. Very happy with my purchase!

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M. E. - Clayton, MO

just like to say thank you, great job on the benches on main street in north adams. they are pretty comfortable to sit in.

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B. c. - north adams, MA

We ordered a memorial bench for the Northern VA Training Center's nature trail. It was purchased as part of my son's Eagle Scout Project which was done to refurbish/rebuild a deck area at the NVTC which was damaged during last winter's storms. We assembled and installed it last Saturday. It looks wonderful and should last many years. The volunteer coordinator we were working with at NVTC was very happy with the product.

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R. K. - Fairfax, VA

I purchased your memorial bench in honor of a dear friend. It was delivered before our dedication date as promised. Along with a champagn toast, roses for the Wife & Daughters, it was a very touching event in front of a large gathering. Thanks so much! Chris

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C. R. - Marblehead, OH

I am the supervisor of an Adult Day Center for special needs adults. The product that we ordered and recieved was a memorial bench in rememberance of one of our young clients that passed away about a year ago. We had a donation from her family and wanted to mark her donation with a memorial bench. On Thursday of last week we invited her Mom, family and friends, held a dedication ceremony for all of the items that were purchased with the donation ....the memorial bench was Moms favorite of all that was purchased. We just want to thank you for making us and Mom happy with the beautiful memorial bench. It made our dedication ceremony and day complete. Also it was pictured on the front page of our local newspaper! :) Thanks again! http://www.nj.com/salem/index.ssf/2011/11/in_pennsville_memory_of_stepha.html

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B. E. - Pennsville, NJ

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Shipping Policies

Shipping Methods
TheBenchFactory.com products ship the most economical way. Many of our products ship via UPS. However, the heavier items and large orders will require shipment freight via Common Carrier truck. For products that ship via Common Carrier, we will choose the best carrier for this method. On Common Carrier shipments, the driver will bring the product to the truck tailgate. The consignee is responsible for offloading merchandise from the tailgate.

Shipping & Handling Charges
Shipping charges are F.O.B. nearest available shipping point. Shipping & Handling charges will be calculated and displayed during Checkout. Customers are responsible for all Shipping & Handling charges. We will prepay all Shipping charges (UPS and Common Carrier) and add the costs to the invoices, passing along any discounts by freight carriers.

Power Lift-gate
Recommended for heavy and/or large shipments. This option is only available for freght via Common Carrier truck shipments. A power lift-gate will assist the receiver by lowering the merchandise from the truck to the ground for easy removal. Order a power lift-gate if you are unable to unload the shipment (due to lack of truck dock and/or fork-lift). Customer must remove the shipment from the lift-gate. Drivers are not required to help remove a shipment from a truck. There is a an additional fee for this service. This option needs to be noted at time of order.

Delivery Hours
Standard delivery hours are 9:00 a.m. to 5:00 p.m. Monday through Friday. Please note on your order if your facility has special delivery hours and/or delivery directions.

Damage During Shipping
Occasionally damage occurs during shipping so please remember to inspect your products for visible and hidden damage. It is important to note any damage on the Bill of Lading before you and the driver sign off on the shipment. All packaging and paperwork should be kept until the inspection process is completed. Please contact our Customer Service department for return/replacement instructions. Damage and shortage claims must be reported within 10 days of delivery.

Partial Shipments
When ordering multiple products on a single order, delivery dates may vary. Products ship from various warehouses. Be assured, your entire order will be delivered as quickly as possible.

Lead Time
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most products are shipped within 10-14 business days from receipt of order. Orders are processed and shipped during normal business hours Monday through Friday. Please view individual product pages for more accurate lead times. At times, particularly during the summer season, we may experience an unexpected delay in manufacturing certain products. Customized products generally have a longer lead time.